Shipping policy

Shipping Policy

Last updated: 20 May 2026

This Shipping Policy explains how delivery works when you place an order with Anti-Allergy Sleep.

Please read this policy carefully before placing an order. By purchasing from our website, you agree to the delivery terms set out below.

1. About us

This website is operated by Anti-Allergy Sleep.

Anti-Allergy Sleep is a trading name of AMAL AND THISTLE LIMITED, a private limited company registered in Scotland under company number SC834792.

Registered office:
1 Eagle Street
Glasgow
United Kingdom
G4 9XA

Email: hello@antiallergysleep.com

Please note that our registered office may not be the correct address for returns. If you need to return an item, please contact us first at hello@antiallergysleep.com.

2. Delivery locations

We currently deliver to addresses within the United Kingdom.

This includes England, Scotland, Wales and Northern Ireland.

Delivery to certain remote areas, islands or restricted postcodes may take longer or may require an additional delivery charge. If this applies to your order, we will let you know where possible.

3. Delivery costs

Delivery costs, where applicable, will be shown at checkout before you place your order.

The final delivery cost may depend on your delivery address, order value, delivery method, product size, product weight and any shipping promotions available at the time of purchase.

We may offer free delivery from time to time. Any free delivery offer will be subject to the terms shown on our website or at checkout.

UK online sellers should show customers delivery arrangements, costs and expected delivery time before purchase.

4. Delivery times

Estimated delivery times will be shown on our website, product pages, checkout or order confirmation where applicable.

Unless a specific delivery timeframe has been agreed with you, orders will usually be delivered within 30 days of the order being accepted.

Delivery times are estimates only and are not guaranteed unless we expressly state otherwise.

5. Order processing

Orders are usually processed during normal business days, excluding weekends and UK bank holidays.

During busy periods, product launches, promotional periods or seasonal peaks, order processing may take longer than usual.

Once your order has been processed and dispatched, you may receive a dispatch confirmation email with delivery or tracking information, where available.

6. Delivery partners

We may use third-party couriers, postal services, fulfilment providers or delivery partners to deliver your order.

The delivery partner used may depend on your location, the product ordered, parcel size, parcel weight and available delivery services.

7. Tracking your order

Where tracking is available, tracking details will be provided by email after your order has been dispatched.

Tracking information may take time to update after dispatch.

If you have not received tracking information or need help with your delivery, contact us at:

hello@antiallergysleep.com

Please include your order number.

8. Customer responsibility for delivery details

You are responsible for providing accurate and complete delivery information when placing your order.

Please check your:

full name;
delivery address;
postcode;
email address;
phone number, where requested;
delivery instructions, where applicable.

We are not responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated delivery information provided by the customer.

If you notice an error in your delivery details after placing your order, contact us as soon as possible at hello@antiallergysleep.com. We will try to help, but we cannot guarantee changes can be made once an order has been processed or dispatched.

9. Failed delivery attempts

If a courier attempts delivery and you are not available, they may leave instructions for redelivery, collection or safe place delivery.

It is your responsibility to follow the courier’s instructions and collect or rearrange delivery within the required timeframe.

If an order is returned to us because delivery was refused, the address was incorrect, the parcel was not collected, or delivery could not be completed, we may deduct any delivery, return or handling costs from any refund where permitted by law.

10. Safe place deliveries

If you ask a courier to leave your parcel in a safe place, with a neighbour, concierge, reception area or other alternative location, this may affect responsibility for the parcel once delivery has been confirmed.

Please choose safe place instructions carefully.

We are not responsible for loss, theft or damage after a parcel has been delivered according to your chosen delivery instructions, unless required by law.

11. Delayed orders

We aim to deliver orders within the estimated delivery timeframe, but delays can sometimes happen.

Delays may be caused by:

courier disruption;
high order volumes;
stock availability;
severe weather;
remote delivery locations;
incorrect delivery details;
bank holidays;
technical issues;
events outside our reasonable control.

If your order is delayed, please contact us at hello@antiallergysleep.com and we will look into it.

12. Lost or missing parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

hello@antiallergysleep.com

Please include your order number and delivery address.

We may need to investigate the delivery with the courier before offering a replacement, refund or other resolution.

Please do not contact your payment provider or raise a dispute before allowing us the opportunity to investigate and resolve the issue.

13. Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible at:

hello@antiallergysleep.com

Please include:

your order number;
your full name;
photographs of the damaged parcel;
photographs of the damaged product, if applicable;
photographs of any damaged packaging.

Please keep the product and packaging until we have reviewed the issue, as the courier may require evidence.

If the product is confirmed as damaged in transit, we will provide an appropriate solution in line with your legal rights.

14. Incorrect items

If you receive the wrong item, please contact us as soon as possible at:

hello@antiallergysleep.com

Please include your order number and photographs of the item received.

We will review the issue and arrange an appropriate solution where the error is confirmed.

15. Split deliveries

Some orders may be sent in more than one parcel or from more than one fulfilment location.

If this happens, your items may arrive separately and may have different tracking details.

You will not usually be charged extra for split deliveries unless clearly stated at checkout.

16. Pre-orders and backorders

If a product is available for pre-order or backorder, the estimated dispatch or delivery timeframe will be shown on the product page or at checkout where possible.

Pre-order and backorder dates are estimates and may change due to production, supplier or fulfilment delays.

If there is a significant delay, we will aim to notify you using the contact details provided at checkout.

17. International delivery

We currently focus on UK delivery.

If international delivery becomes available, delivery costs, timeframes, customs duties, taxes and import charges may vary depending on the destination country.

Customers outside the UK may be responsible for any customs duties, import taxes, handling fees or local charges unless stated otherwise at checkout.

18. Returns

Returns are handled separately under our Returns and Refund Policy.

For returns under our 30-night money-back guarantee, change-of-mind returns or customer-requested returns, customers are responsible for return delivery costs, unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

Please do not send any item back to our registered office or any other address without contacting us first.

To start a return, contact:

hello@antiallergysleep.com

19. Events outside our control

We are not responsible for delays or failure to deliver caused by events outside our reasonable control.

This may include courier disruption, strikes, transport disruption, severe weather, supply chain issues, technical failures, cyber incidents, natural disasters, government action, war, pandemic or other circumstances beyond our control.