Refund policy

Returns and Refund Policy

Last updated: 20 May 2026

At Anti-Allergy Sleep, we want you to feel confident when choosing your pillow. We understand that comfort is personal, and it can take more than one night to decide whether a pillow is right for you.

That is why we offer a 30-night money-back guarantee on eligible pillow purchases, alongside your legal consumer rights.

This Returns and Refund Policy explains how cancellations, returns, refunds, faulty items and our 30-night guarantee work.

1. About us

This website is operated by Anti-Allergy Sleep.

Anti-Allergy Sleep is a trading name of AMAL AND THISTLE LIMITED, a private limited company registered in Scotland under company number SC834792.

Registered office:
1 Eagle Street
Glasgow
United Kingdom
G4 9XA

Email: hello@antiallergysleep.com

Please note that our registered office may not be the correct return address for products. You must contact us before returning any item so we can confirm the correct return process.

2. Your legal cancellation rights

If you are a UK consumer buying online, you may have a legal right to cancel your order within 14 days of receiving your goods.

To cancel your order, you must contact us at:

hello@antiallergysleep.com

You must tell us clearly that you wish to cancel your order.

If your order contains multiple items delivered separately, the 14-day cancellation period starts from the day you receive the final item in your order.

After telling us you wish to cancel, you must return the goods to us within 14 days.

For change-of-mind cancellations and returns, you are responsible for paying the return delivery cost, unless the product is faulty, damaged, incorrect, or we have agreed otherwise.

3. Hygiene-sensitive products

Some of our products, including pillows and bedding-related products, are hygiene-sensitive.

For health protection and hygiene reasons, sealed products may not be eligible for return under the standard cancellation right if they have been unsealed after delivery.

This does not affect:

your legal rights if the product is faulty, damaged, incorrect or not as described;
any rights you have under our 30-night money-back guarantee;
any additional return option we choose to offer at our discretion.

4. Our 30-night money-back guarantee

We offer a 30-night money-back guarantee on eligible Anti-Allergy Sleep pillow purchases.

This guarantee allows you to try your pillow at home for up to 30 nights from the date of delivery. If you are not satisfied with the comfort of your pillow, you may request a return for a refund.

To use the 30-night money-back guarantee, you must contact us within 30 days of receiving your order.

hello@antiallergysleep.com

Please include:

your order number;
your full name;
the email address used at checkout;
the product you wish to return;
a brief reason for the return.

Customers are responsible for paying the return delivery cost for all returns made under the 30-night money-back guarantee, unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

5. Conditions of the 30-night guarantee

To qualify for the 30-night money-back guarantee:

you must contact us within 30 days of delivery;
the product must have been purchased directly from our website;
you must pay the return delivery cost;
the product must not be damaged, stained, soiled, torn, contaminated or misused;
the product must not have been washed incorrectly or used contrary to the care instructions;
the product must be returned with any original packaging, inserts or accessories where reasonably possible;
the return must be approved by us before the item is sent back.

We reserve the right to refuse a refund under the 30-night guarantee if the product is returned in an unacceptable condition.

Because pillows are hygiene-sensitive products, we ask that you use a clean pillowcase or pillow protector when trying your pillow.

6. One guarantee per customer

The 30-night money-back guarantee is intended to let customers try our pillows fairly.

To prevent misuse, the guarantee may be limited to one return claim per customer, household or delivery address, unless we agree otherwise.

We reserve the right to refuse the guarantee where we reasonably believe it is being misused, abused or used for commercial resale purposes.

7. How to start a return

To start a return, email us at:

hello@antiallergysleep.com

Please do not send products back without contacting us first.

Once your return request has been reviewed, we will confirm:

whether your return is eligible;
the correct return address;
any return instructions;
whether any further information is needed.

Items sent back to us without first requesting a return may not be accepted.

8. Return delivery costs

Customers are responsible for paying their own return delivery costs for:

change-of-mind returns;
returns under the 30-night money-back guarantee;
unwanted items;
items ordered by mistake;
items returned because the customer has changed their mind.

Return delivery costs are not refundable unless the product is faulty, damaged, incorrect, or we have agreed otherwise.

If the item is faulty, damaged, incorrect or not as described, we will provide an appropriate return solution in line with your legal rights.

We recommend using a tracked delivery service and keeping proof of postage, as we are not responsible for returned items that are lost or damaged in transit.

9. Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refunds are normally processed within 14 days of us receiving the returned item, or receiving evidence that the item has been sent back, where applicable. UK guidance states that online sellers must refund customers within 14 days of receiving the item back.

Please allow additional time for your bank, card provider or payment provider to process the refund.

10. What will be refunded

Where a return is approved, we will refund the price paid for the returned product.

For eligible legal cancellation returns, original standard delivery charges may be refunded where required by law. If you paid for enhanced delivery, such as express or premium delivery, we may only refund the cost of standard delivery where required by law.

Return delivery costs paid by the customer are not refunded, unless the product is faulty, damaged, incorrect, or we have agreed otherwise.

11. Deductions from refunds

We may reduce or refuse a refund if the returned product has been handled beyond what is necessary, or if it is returned:

damaged;
stained;
soiled;
contaminated;
torn;
missing parts or packaging;
showing signs of misuse;
affected by odours;
washed or cared for incorrectly;
otherwise unsuitable for return.

This does not affect your legal rights if the product is faulty, damaged, incorrect or not as described.

12. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at:

hello@antiallergysleep.com

Please include:

your order number;
your full name;
a description of the issue;
clear photographs of the product, packaging and any damage where relevant.

We will review the issue and, where appropriate, offer a replacement, refund, repair or other remedy in line with your legal rights.

Please do not dispose of the item or packaging before contacting us, as we may need photographs or the item returned to investigate the issue.

13. Products that cannot be returned

Unless faulty, damaged, incorrect or covered by our 30-night money-back guarantee, we may not accept returns for:

unsealed hygiene-sensitive products;
products that have been used in an unreasonable or unhygienic way;
products that are stained, soiled, damaged or contaminated;
products damaged by misuse or failure to follow care instructions;
personalised or custom-made products, if applicable;
gift cards, if applicable;
final sale or clearance items, where clearly stated and permitted by law.

14. Exchanges

We may offer exchanges at our discretion, subject to stock availability.

If you would like to exchange a product, please contact us at:

hello@antiallergysleep.com

If the replacement product is more expensive, you may need to pay the difference. If it is less expensive, we may refund the difference.

Customers are responsible for return delivery costs for exchange requests unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

15. Sale items and discount codes

Items purchased using a discount code are still eligible for return where required by law and, where applicable, under our 30-night money-back guarantee.

Refunds for discounted items will be based on the amount actually paid after the discount was applied.

Return delivery costs remain the customer’s responsibility unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

16. Gifts

If you received an Anti-Allergy Sleep product as a gift, the refund will usually be issued to the original payment method used by the purchaser.

We may offer an exchange or store credit at our discretion where appropriate.

Return delivery costs are the responsibility of the person returning the item unless the product is faulty, damaged, incorrect, or we have agreed otherwise.

17. Refused deliveries and failed delivery attempts

If an order is returned to us because delivery was refused, the address was incorrect, or the parcel was not collected after attempted delivery, we may deduct any delivery, return or handling costs from your refund where permitted by law.

Please check your delivery details carefully before placing an order.