Terms of service

Terms of Service

Last updated: 20 May 2026

Welcome to Anti-Allergy Sleep.

These Terms of Service set out the rules for using our website, purchasing products from us, and interacting with our online store. By accessing our website, placing an order, creating an account, or using our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About us

This website is operated by Anti-Allergy Sleep.

Anti-Allergy Sleep is a trading name of AMAL AND THISTLE LIMITED, a private limited company registered in Scotland under company number SC834792.

Registered office: 1 Eagle Street, Glasgow, United Kingdom, G4 9XA
Company number: SC834792
Registered in: Scotland
Email: hello@antiallergysleep.com

If you have any questions about these Terms of Service, your order, or our products, please contact us at hello@antiallergysleep.com.

2. These terms

These Terms of Service apply to your use of our website and to any order you place with us.

Our Privacy Policy, Returns Policy, Shipping Policy and any other policies displayed on our website also apply to your use of our website and purchases from us.

If there is a conflict between these Terms of Service and a specific policy, the more specific policy will usually apply to the relevant issue.

3. Use of our website

You agree to use our website only for lawful purposes.

You must not use our website:

in any way that breaches applicable laws or regulations;
to commit or encourage fraud;
to transmit viruses, malware or harmful code;
to interfere with the security or operation of the website;
to copy, scrape, reproduce or misuse our content without permission;
to submit false, misleading or inaccurate information;
to impersonate another person or business.

We reserve the right to restrict, suspend or terminate access to our website if we believe these terms have been breached.

4. Our products

Anti-Allergy Sleep sells pillows, bedding-related products and sleep comfort products.

We aim to describe our products as accurately as possible, including product materials, design, features, dimensions, care instructions and intended use. However, slight variations may occur due to manufacturing processes, screen display settings, photography, packaging updates or product improvements.

Product images are for illustrative purposes only. Colours, textures and finishes may appear slightly different in person.

5. Product claims and sleep information

Our products are designed to support cleaner, calmer and more comfortable sleep environments.

Any information on our website relating to allergies, sleep quality, sensitive skin, comfort, breathability, materials or wellbeing is provided for general informational purposes only.

Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition, allergy, skin condition, respiratory issue or sleep disorder.

If you have a medical condition, allergy, skin sensitivity, respiratory concern or sleep-related health issue, you should seek advice from a qualified healthcare professional before relying on any product information.

6. Orders

When you place an order, you are making an offer to purchase the products in your basket.

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where necessary, including where:

a product is unavailable;
there is an error in product information or pricing;
payment is declined or not authorised;
we suspect fraud or misuse;
delivery information is incomplete or incorrect;
we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund you for the cancelled item or order.

7. Pricing and availability

All prices are shown in pounds sterling unless stated otherwise.

Prices may include VAT where applicable. Delivery costs, if any, will be shown at checkout before you place your order.

We may change prices, offers, discounts and product availability at any time without notice. Changes will not affect orders that have already been accepted, unless there has been a clear pricing error.

8. Payment

Payment must be made at checkout using the payment methods available on our website.

Payments are processed securely through Shopify and/or third-party payment providers. We do not directly store your full payment card details.

By submitting payment information, you confirm that you are authorised to use the chosen payment method.

9. Delivery

We will deliver products to the delivery address provided at checkout.

Estimated delivery times are provided as guidance only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by:

incorrect or incomplete delivery information;
courier delays;
failed delivery attempts;
customs or import checks, where applicable;
events outside our reasonable control.

If your order is delayed, missing or damaged in transit, please contact us at hello@antiallergysleep.com.

10. Risk and ownership

Ownership of the products passes to you once we have received full payment.

Risk in the products passes to you once the products are delivered to the delivery address you provided.

You are responsible for checking your delivery details carefully before placing an order.

11. Cancellation rights

If you are a UK consumer buying online, you may have a legal right to cancel your order within 14 days of receiving your goods, unless an exemption applies.

To cancel an eligible order, you must contact us at hello@antiallergysleep.com within the cancellation period.

You must return the goods to us within 14 days of telling us that you wish to cancel.

Products must be returned unused, in their original condition and, where applicable, with original packaging, labels and hygiene seals intact.

12. Hygiene-sensitive products

Some of our products, including pillows and bedding-related products, are hygiene-sensitive.

For health protection and hygiene reasons, we may not be able to accept returns of sealed hygiene-sensitive products if they have been unsealed, opened, used, slept on, washed, marked, damaged or handled in a way that makes them unsuitable for resale.

This does not affect your legal rights if the product is faulty, damaged, not as described or otherwise fails to meet your statutory rights.

13. Returns and refunds

Please refer to our Returns Policy for full details on how to return a product.

Where a return is accepted, we will refund the price paid for the returned product using the original payment method unless otherwise agreed.

We may reduce your refund if the product has been handled beyond what is necessary to inspect it, or if it is returned used, damaged, incomplete or not in its original condition.

Original delivery charges may not always be refundable, except where required by law.

Return postage costs are your responsibility unless the product is faulty, damaged, incorrect or we have agreed otherwise.

14. Faulty, damaged or incorrect products

If your product arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@antiallergysleep.com.

Please include:

your order number;
your name and contact details;
a description of the issue;
photographs where relevant.

We will review the issue and, where appropriate, offer a replacement, repair, refund or other remedy in accordance with your legal rights.

Nothing in these terms affects your statutory rights.

15. Product care

You are responsible for following the care instructions provided with your product or displayed on our website.

We are not responsible for damage caused by misuse, improper washing, improper drying, exposure to unsuitable conditions, failure to follow care instructions, normal wear and tear, or accidental damage.

16. Discount codes and promotions

Discount codes, offers and promotions are subject to availability and may be changed or withdrawn at any time.

Unless stated otherwise:

discount codes cannot be exchanged for cash;
only one discount code may be used per order;
discount codes may not apply to delivery charges;
discount codes may not apply to sale items, bundles or selected products;
expired discount codes cannot be used.

We reserve the right to cancel or refuse a discount code if we believe it has been misused.

17. Accounts

You may be able to create an account on our website.

You are responsible for keeping your account login details secure and confidential.

You must notify us promptly if you believe your account has been accessed without authorisation.

We are not responsible for losses caused by your failure to keep your account details secure.

18. Reviews, comments and user content

If you submit reviews, comments, photographs, feedback or other content to us or through our website, you confirm that:

the content is accurate and genuine;
you have the right to submit it;
it does not infringe anyone else’s rights;
it is not unlawful, abusive, defamatory, offensive or misleading.

By submitting content, you grant us permission to use, reproduce, edit, publish and display that content for business, marketing and website purposes.

We may remove or refuse to publish content at our discretion.

19. Intellectual property

All content on our website, including text, product names, brand names, logos, images, graphics, videos, designs, page layouts, icons and other materials, belongs to Anti-Allergy Sleep, AMAL AND THISTLE LIMITED or our licensors.

You may view and use our website for personal shopping purposes only.

You must not copy, reproduce, distribute, sell, modify, publish or use our website content for commercial purposes without our written permission.

“Anti-Allergy Sleep”, “AI Pillow”, “Artificial Indentation Technology” and related product or brand names may be used as brand identifiers by us. You must not use our names, branding or product descriptions in a way that suggests a connection with us without permission.

20. Third-party links

Our website may include links to third-party websites, tools, apps, payment providers, social platforms or services.

We are not responsible for third-party websites or services, including their content, policies, security, availability or accuracy.

You should review the terms and privacy policies of any third-party websites or services you use.

21. Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store and share personal information when you use our website, place an order or contact us.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

22. Limitation of liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.

To the fullest extent permitted by law, we are not liable for:

indirect or consequential losses;
loss of profit, revenue, business or opportunity;
website downtime or interruptions;
viruses or harmful code transmitted by third parties;
your misuse of our products;
failure to follow care instructions;
normal wear and tear.

Our total liability to you in relation to an order will not exceed the amount you paid for the relevant product, except where the law does not allow such a limitation.

23. Events outside our control

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.

This may include courier delays, supply chain disruption, strikes, transport issues, severe weather, technical failures, cyber incidents, natural disasters, government action, war, pandemic, or other events beyond our control.